Manuel’s Story

Manuel is a man with a plan. He loves to cook and aspires to be a chef at a 5-star restaurant one day. Until then, he hones his skills at home preparing his children’s favorite meals each week. A hard-working, single father of three teenagers, ‘family first’ is his mantra and guiding force through good times and bad.

When a series of unfortunate events caused Manuel to lose his job, fall behind in rent, and eventually lose his apartment, he worried about his kids, he worried for himself; he needed to find a way to keep his family together.

Manuel and his children moved into SCO’s Flushing Family Residence in Brooklyn to help him get back on his feet. Manuel recalls, “They gave us a second chance at life. SCO provided me with a roof over my head, access to food pantries, and even provided us with fun and recreation that lifted our spirits.”

While at the shelter, the family received counseling, housing services, and family support services to ease the transition. Manuel laid out a clear path for his family. His goal was to “find us a home, build a foundation, and get the kids in school.” He wasted no time in setting that plan in action. Manuel found steady employment working at a men’s shelter, which he recalls “opened my eyes and pushed me to want to be better and do better for my family.” Staff helped Manuel find an apartment suitable for his large family and their cat Patrick, who had been living with a friend. And all three children settled into their new schools and new life.

“SCO is heaven sent,” exclaimed Manuel. “I am able to do more for my family now and live a productive life.”

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Madonna Heights Residential Treatment Facility

The Madonna Heights Residential Treatment Facility (RTF) is a trauma-informed therapeutic program that provides the most intensive residential mental health services available outside of a hospital setting. The RTF Program helps youth strengthen connections with family, while improving outcomes through a youth-guided, family-driven and trauma-sensitive approach to treatment. The 24-hour facility offers a wide range of therapeutic services as well as comprehensive mental health, medical, recreational and independent living supports. Intensive treatment plans direct the individualized treatment of each youth. The RTF’s trauma-responsive treatment environment promotes safety, sensitivity and healing where clients can feel secure enough to address unresolved trauma while learning to maintain emotional regulation and employ self-care strategies.

The youth in residence attend the Madonna Heights School, a fully accredited New York State Regents junior/senior high school located on the same campus as the RTF that provides a therapeutic educational environment for adolescent girls who are struggling in their home, school or community.

Who Can Benefit from this Program

Adolescent girls with Serious Emotional Disturbance (SED) with trauma histories ages 13-17.11 upon intake with DSM-V diagnosis that requires residential psychiatric care and treatment under the direction of a psychiatrist

Age Criteria or Other Eligibility Requirements

12-17.11 years of age, FSIQ > 70, OMH Pre-Admission Certification Committee (PACC) certified, Diagnostic and Statistical Manual of Mental Disorders, 5th Edition (DSM-V) diagnosis; Special Education Classification

How to Access this Program or Service

Referrals are accepted from Children’s SPOA Committee (Nassau/Suffolk/ NYC); NYS Office of Mental Health (OMH) Long Island/ NYC Field Office or NYS OMH PACC Committee

 

This program is associated with...

Madonna Heights

Providing an environment that teaches, strengthens and encourages young and adult women to heal from trauma. Read More

Success Stories

Manuel’s Story

Homeless Services & Family Support

“SCO is heaven sent. I am able to do more for my family now and live a productive life.” - Manuel Learn More

Jewelle

Madonna Heights Residential School

"I'm not going to give up because I know they're not going to give up on me." Learn More

93%

of graduates at SCO's high school for over-age, under-credited students received a NYS Regent's diploma.

We shelter

5,500

youth, adults and children