Manuel’s Story

Manuel is a man with a plan. He loves to cook and aspires to be a chef at a 5-star restaurant one day. Until then, he hones his skills at home preparing his children’s favorite meals each week. A hard-working, single father of three teenagers, ‘family first’ is his mantra and guiding force through good times and bad.

When a series of unfortunate events caused Manuel to lose his job, fall behind in rent, and eventually lose his apartment, he worried about his kids, he worried for himself; he needed to find a way to keep his family together.

Manuel and his children moved into SCO’s Flushing Family Residence in Brooklyn to help him get back on his feet. Manuel recalls, “They gave us a second chance at life. SCO provided me with a roof over my head, access to food pantries, and even provided us with fun and recreation that lifted our spirits.”

While at the shelter, the family received counseling, housing services, and family support services to ease the transition. Manuel laid out a clear path for his family. His goal was to “find us a home, build a foundation, and get the kids in school.” He wasted no time in setting that plan in action. Manuel found steady employment working at a men’s shelter, which he recalls “opened my eyes and pushed me to want to be better and do better for my family.” Staff helped Manuel find an apartment suitable for his large family and their cat Patrick, who had been living with a friend. And all three children settled into their new schools and new life.

“SCO is heaven sent,” exclaimed Manuel. “I am able to do more for my family now and live a productive life.”

← Back

Ottilie Residential Treatment Facility

The Ottilie Residential Treatment Facility (RTF) is located on six acres in the heart of Queens. It is the only OMH residential facility that exclusively serves adolescents and young adults with a serious emotional disturbance as well as developmental delays. The 24-hour facility provides the most intensive residential mental health services available outside of a hospital. The Ottilie RTF offers a highly structured, therapeutic setting that focuses on strengthening family connections, providing a trauma sensitive approach to treatment and preparing the youth to return to their communities. Residents attend the Theresa Paplin School, an ungraded, non-diploma bound New York State special education school.

Who Can Benefit from this Program

Youth with SED needing a highly structured residential setting with all services on site.

Age Criteria

10 -21 years of age

How to Access this Program or Service

Referrals go through the Pre-Admission Certification Committee (PACC)

Success Stories

Manuel’s Story

Homeless Services & Family Support

“SCO is heaven sent. I am able to do more for my family now and live a productive life.” - Manuel Learn More

Rachel’s Story

Westbrook Preparatory School

“Attending Westbrook was the first time I felt comfortable with other kids.” Learn More

Last year,

97%

of children in our early education centers met or exceeded national literacy performance standards

Last year,

97%

of children in our early education centers met or exceeded national mathematics performance standards