Manuel’s Story

Manuel is a man with a plan. He loves to cook and aspires to be a chef at a 5-star restaurant one day. Until then, he hones his skills at home preparing his children’s favorite meals each week. A hard-working, single father of three teenagers, ‘family first’ is his mantra and guiding force through good times and bad.

When a series of unfortunate events caused Manuel to lose his job, fall behind in rent, and eventually lose his apartment, he worried about his kids, he worried for himself; he needed to find a way to keep his family together.

Manuel and his children moved into SCO’s Flushing Family Residence in Brooklyn to help him get back on his feet. Manuel recalls, “They gave us a second chance at life. SCO provided me with a roof over my head, access to food pantries, and even provided us with fun and recreation that lifted our spirits.”

While at the shelter, the family received counseling, housing services, and family support services to ease the transition. Manuel laid out a clear path for his family. His goal was to “find us a home, build a foundation, and get the kids in school.” He wasted no time in setting that plan in action. Manuel found steady employment working at a men’s shelter, which he recalls “opened my eyes and pushed me to want to be better and do better for my family.” Staff helped Manuel find an apartment suitable for his large family and their cat Patrick, who had been living with a friend. And all three children settled into their new schools and new life.

“SCO is heaven sent,” exclaimed Manuel. “I am able to do more for my family now and live a productive life.”

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Care Management

Health Home Care Management helps families keep their children and young adults healthier. An SCO Care Manager can help manage and coordinate health care, behavioral health and service needs for eligible participants from birth through 21 years of age. Think of a Care Manager as your point person for everyone involved in your child’s care.

What is a Health Home?

Health Home brochureA Health Home is not a building or a place. It is a team of professionals who work together to make sure all of the child or young adult’s needs are being met. The team is led by an SCO Health Home Care Manager who becomes the family’s partner in care.

Read our brochure»

What does a Care Manager do?

Health home puzzleThe Health Home Care Manager is the point person for everyone involved in the child or young adult’s care. The Care Manager works with each family to develop a care plan that lists the needs, goals, and the providers and services needed to reach those goals. Care Managers can help make appointments. He or she can help with housing and educational needs. The Care Manager can even connect families to programs in their communities to help each family lead a healthier and happier lifestyle.

Why do I need a Health Home?

A child or young adult may see many health professionals from different agencies and at multiple locations. It can be very difficult to coordinate all of that care. With SCO Care Management, a Care Manager is there to help you. He or she will make sure everyone has a full picture of your child or young adult’s needs, goals, and progress. This will lead to better results, better care, and can help avoid trips to the emergency room.

Who is eligible?

Children and young adults (birth to 21 years of age) who are eligible for Medicaid and have certain medical or behavioral health conditions may qualify for a Health Home. This includes children and young adults in SCO’s foster care, preventive, mental health, educational, medical and residential programs. In certain situations, the caregiver of an eligible child may also be eligible to receive Health Home services.

There are no out of pocket costs to participate in a Health Home and receive Care Management services. It is covered under Medicaid.

How do I sign up?

Call the Health Home enrollment hotline at 718.674.7703 or email us at healthhome@sco.org.

SCO Care Management Referral Packet»

This program is associated with...

A Vibrant Brownsville

Brownsville, Brooklyn is a vibrant, evolving, and unique neighborhood; and SCO is proud of our partnership with the community for over three decades.  Read More

Madonna Heights

Providing an environment that teaches, strengthens and encourages young and adult women to heal from trauma. Read More

Success Stories

Faiz

RJMCC & Tyree Learning Center

“His progress has been exponential. In barely a year, he’s surpassed everyone’s expectations. It’s been transformative.” Learn More

Manuel’s Story

Homeless Services & Family Support

“SCO is heaven sent. I am able to do more for my family now and live a productive life.” - Manuel Learn More

96%

of 12th graders in SCO's Family Foster Care program graduated high school, with 65% enrolled in post-secondary education

We help

2,500

people with special needs develop skills to reach their full potential